Privacy
Privacy Notice
Last updated: 24 October 2026
This notice explains what personal data CortexCo collects through this website and the CortexCo client platform, what we do with it, and your rights.
Who we are
CortexCo Ltd is the controller of the personal data described here. We are a company registered in Northern Ireland, company number NI742108, registered office 54 Bloomfield Avenue, Belfast, BT5 5AD.
For any privacy question or request, email info@cortexco.co.uk.
What we collect and why
| What | When | Why we use it | Lawful basis |
|---|---|---|---|
| Name, email, phone, company and your message | You send a contact, callback or demo request | To reply to you and, if you ask, arrange a demo or call | Our legitimate interest in answering enquiries, or steps you asked for before a contract |
| Name, email, login details and account activity | You have a client account on our platform | To give you access and run the service we provide to your organisation | Contract with you or your organisation |
| IP address, browser type and access times | You visit the site or log in | To keep the site secure, stop abuse and investigate faults | Our legitimate interest in running a secure service |
We do not sell your data, we do not use it for advertising, and we do not make automated decisions about you.
If we want to send you marketing emails, we will ask first or only do so where the law allows, and every email will let you opt out.
Who we share it with
We share personal data only with the suppliers who help us run the service, under contracts that require them to protect it:
| Supplier | What they do |
|---|---|
| OVHcloud | Hosts our server and email, located in the UK |
| Waltworks | Builds and maintains the platform for us, from South Africa |
We may also disclose data where the law requires it.
Your data is stored in the UK. Waltworks may access it from South Africa to maintain the platform. That access is protected by the International Data Transfer Agreement approved by the UK Information Commissioner, and you can ask us for a copy.
How long we keep it
| Data | Kept for |
|---|---|
| Enquiries that do not lead to work with us | 12 months from our last contact with you |
| Client account data | For the life of the account, then deleted within 3 months of closure |
| Contracts, invoices and related correspondence | 6 years after the end of the contract, for tax and legal reasons |
| Security and access logs | 6 months |
Cookies
We use one cookie, a session cookie that keeps you logged in and protects our forms against forgery. It holds a random identifier only, none of the information you type, and it is deleted when you close your browser. Because the site cannot work without it, the law does not require us to ask for your consent.
If you are logged in and switch between light and dark mode, your browser remembers that choice on your device. It is not sent to us.
We do not use analytics, advertising or third party tracking cookies. If that changes, we will ask for your consent first and update this notice.
Your rights
You can ask us to:
- give you a copy of your data
- correct it
- delete it
- restrict or object to how we use it
- transfer it to you or another organisation
Email us at the address above. We will reply within one month and there is no charge.
If you are unhappy with how we handle your data, you can complain to us at the address above. You can also complain to the UK data protection regulator, the ICO, at ico.org.uk.
Changes
We will update this notice when our use of personal data changes, and change the date at the top.